sicbo's Privacy Policy —
Your Data, Our Responsibility

Sicbo is one of Bangladesh's most trusted online gaming platforms. We believe the protection of your personal data is a fundamental right. This privacy policy explains what information sicbo collects, how it is used, how long it is retained, and the measures we take to keep your data safe.

This policy applies to the sicbo website (sicbo.im), mobile app, and all our digital services. Whether you are registering, playing games, making a deposit, or requesting a withdrawal — this Privacy Policy applies at every step.

Sicbo collects information through several methods. Each is explained in detail below.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Bangladeshi National ID (NID) or passport number (for verification purposes)
• bKash/Nagad/Rocket mobile number or bank account details
• Profile Photo (Optional)

Automatically collected data:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Login times, session duration, and usage patterns on sicbo
• Gaming history, bet amounts, and transaction records
• Cookies and local storage data

Sicbo uses your information only for specific, legitimate purposes. We never use your data beyond what is necessary.

• Account Management: For registration, login, and profile management.
• Identity Verification (KYC): To meet legal requirements and prevent fraud.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To handle your questions, complaints, and support requests.
• Security Monitoring: To detect account hacking and fraudulent activity.
• Service improvement: Analytics to improve your sicbo experience.
• Promotional communications: To keep you informed about offers and bonuses, with your consent.
• Legal Obligations: Meeting government directives and regulatory requirements.

Sicbo shares your information with third parties only in very limited circumstances and under strict contractual terms. Your data is never sold commercially.

Data sharing instances:

• Payment Processor: bKash, Nagad, Rocket — used solely to process transactions.
• KYC verification service: Via trusted third parties for identity verification.
• Game Provider: Gameplay-related data is shared with providers only, and only as necessary.
• Law Enforcement: When required by a court order or legal obligation.
• Fraud Prevention Service: To detect suspicious activity.

Sicbo follows the highest industry standards to protect your data. Our security systems operate around the clock, 24 hours a day.

• TLS/SSL encryption: All data transmitted between your browser and sicbo servers is secured with 256-bit encryption.
• AES-256 Storage Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Two-factor authentication (2FA): OTP-based additional security layer at login.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular security audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel are permitted to access the information they need.

The sicbo website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some sicbo services to not function properly.

Every sicbo member has specific rights over their personal data. We fully respect and uphold those rights.

• Right to Access: You can find out at any time exactly what data sicbo holds about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: You can withdraw your consent at any time.

Sicbo's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that a minor has created an account, that account and all associated data will be deleted immediately.

If you believe a minor is using sicbo without authorization, please contact us immediately.

For any privacy-related questions, concerns, or complaints, please reach out to sicbo's Data Protection Team.

• Email: support@sicbo.im
• Live chat: Click the chat button on the website or app
• Response Time: Within 30 Business Days